~ Record improvement for Getronics UK ~

Getronics UK, a leading workspace management company, is in the top 10 service providers according to the latest Equaterra report. Equaterra, an independent advisory firm, compiles a customer led survey annually looking at trends and satisfaction across each business questioned.

Getronics has 70 per cent customer satisfaction score, a significant improvement on last year. “It’s great to have external recognition of our hard work over 2009,” commented Dave Baldwin, managing director at Getronics. “Despite the challenging economic environment in the UK, the work Getronics has put into improving service levels has clearly paid off as these results show. Getronics achieved a score of 78 per cent regarding whether customers would recommend us as a partner, this places us joint second and well above average which we’re very proud of.”

Getronics had a score of 80 per cent on the ‘quality’ key performance indicator which stated the satisfaction score of customers regarding Getronics UK meeting service level agreements set out in the contract – an area of focus in the last year. The score for the innovation key performance indicator has improved by 27 per cent between 2007 and 2009, to its current ranking of 63 per cent. This is the score survey respondents gave Getronics UK for actively identifying innovation opportunities, this places it above average and in third place out of 24.