One of the key questions often asked by our customers when helping them to understand the principles surrounding Service Management is "how will it help me"?

Some Gartner statements answer this most fundamental question with regard SAM:-

“Enterprises that systematically manage the life cycle of their IT assets and in particular software will reduce cost per asset by as much as 30 percent during the first year, and between 5 percent and 10 percent annually during the next five years”.

“The ROI timescale for a SAM solution can be surprisingly short, with most users realizing a complete recuperation of outlay in six months or less. Longer term, the cost benefits of reduced software spend, minimal legal exposure, improving staff productivity and ensuring IT efficiencies can be dramatic.”

If this isn’t enough Gartner also states that organizations that fail to integrate software usage and inventory data to manage their software assets will overbuy licenses for 60% of their portfolio and will be out of compliance on 30% of their portfolio. Either way, the company risks losing out financially.

Getronics understand that the area of Software Asset Management (SAM) is a very complex one and one that if not managed properly can have a significant impact on your organisation.

We live in a world where software manufacturers are actively auditing companies to establish compliance, where there is a prevalence of counterfeit software and where the responsibilities regarding software use and licensing are not easily understood or sometimes ignored.

The services the Getronics Software Asset Management Services team can offer include:-

Strategy

• Help you to raise the awareness of SAM within your organisation
• Help with the development of your SAM Business plan

Assessment

• Conduct SAM Risk Assessments
• Conduct Assessments against the ISO/IEC 197701-1 SAM standard
• Create a Gap analysis against the SAM standard
• Document our recommendations
• Conduct SAM tool evaluations
• Conduct an assessment of your other existing Service Management processes
• Assess supplier and contract management capabilities

Planning

• We will help you develop a mechanism to meet gaps identified in the assessments
• Help in the development of your SAM plan to ensure it aligns with your organisational strategy/goals
• We will ensure that your SAM tool requirements are defined
• Help in establishing Partner programs
• Software Lifecycle Management
• License Management
• Supplier/contract management
• Integration with your existing Service Management processes

Design

• SAM process development
• SAM Roles and responsibility definition
• SAM tools selection
• Partnership development
• We will help with the Definition of performance measurements KPI's/ROI
• Create and deliver SAM awareness training
• Training in IT industry recognized SAM qualifications

Implement

• Help with the implementation of your SAM processes
• Ensure the correct people with the correct skills are in the correct roles
• Assist with SAM Tool implementation
• Help in establishing Partner Programs
• Help with the development of Continuous improvement programs

Achieve

• Our dedicated professionals can ensure that all your SAM goals both short and long term will be achieved
• We will offer continued Advice to enable your goals to be met
• We will help with your ongoing People development requirements
• We can offer SAM reassessment to ensure continual improvement opportunities are met

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