Getronics’ Strategic service commitment

The Getronics Application Management team is highly qualified with extensive experience in delivering cost effective systems and application support, often in the most intensive operational environments. Our activities range from day to day management of our clients’ IT systems - through to the consultancy, development and support of existing business applications.

We provide a comprehensive and highly adaptable range of Application Management and support functions which are SLA driven:

• Specialists in ECM (FileNet), iSeries, Microsoft, ETL, Oracle products, Meridio and K2
• Administrators and developers for FileNet, Oracle and Microsoft systems
• Flexible support hours
• Continual availability 24x365
• On-site visits
• Support on Microsoft, IBM iSeries, and UNIX platforms
• Back-to-back support provided with software vendors
• Fault management of third party software suppliers
• Disaster recovery services including business continuity and high availability

System support for:

• Process automation
• Middleware applications
• Bespoke software
• Content and imaging services
• Databases
• Monitoring and Scheduling: including Halcyon, Tivoli Workload scheduler, SAP scheduling and a variety of bespoke monitoring tools

Application support of:

• Bespoke applications
• Vendor supplied applications
• Web applications and interfaces

Proven expertise

Getronics provides high levels of expertise and experience, combining the flexibility of locally based teams with the knowledge and support of the company’s global resources. We provide a standard and breadth of service that would require a major expansion of your IT department, but with none of the additional overheads. Our aims are to reduce your risks, improve quality and reduce maintenance costs, offering a range of key services that includes:

• Incident and Problem Management
• Change and Release Management
• Escalation Management
• Service Improvement Programme
• Review and Reporting Processes

We are certified to BSI ISO 9001:2000 for the design and provision of ICT services and we utilise a set of proven quality practices with specific quality initiatives throughout each area of the business.

Getronics uses industry recognised procedures and methodologies such as PRINCE2 and ITIL, and we are one of the main sponsors of the IT Infrastructure Library initiative.

Why Choose Getronics?

We can help you cut costs, improve your service levels and provide a trusted, scalable continual support service allowing you to concentrate on your business critical issues. We do this by providing a cost effective tailored service that is both proactive and preventative, managing incidents to a minimum and drawing on our experience, diverse technical skills and global network.